Reservation Process
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Reserve Trip
24-hour grace period (to change mind and receive 100 percent refund)
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Reservation deposit
25 percent of reservation total secures trip dates
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Email confirmation & initial instructions
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Pre-Trip
Payment is non-refundable within 7 days of departure
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Provide required documentation
Driver licenses or any other required documentation
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Balance payment
Remaining balance payment processed 7 days before departure
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Security deposit
Security deposit hold pre-authorized (not charged) 48 hours before departure
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Prepare
Review tutorial videos and equipment list, and pack for your trip!
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Departure
2pm-6pm, unless half-day early departure purchased
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Orientation
30-45 minutes
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Rental Documents
Record mileage, fuel, condition and sign documents
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Return
2pm-6pm, or as coordinated directly
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Confirm return ETA
Vander confirms time and location by text
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Clean up, Remove personal items
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Fill fuel tank
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Post-Trip
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Reconciliation payment
Additional mileage, tolls, tickets, damages, etc
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Security deposit
Unused security deposit released within 7 days