FAQ

HOW FAR CAN I GO?

As far as you want!  For the Cascade campervans, ,250 miles per booked night are included in the rental price; the VW Eurovans include 100 miles per night.  After that, there is an additional charge of 50 cents per mile.

Example:  A Cascade Camper is booked for four nights, which would include 1,000 miles (4 nights x 250 miles per night).  The renter returns with 1,100 miles on the trip and will pay $50 for the additional 100 miles.  

WHERE CAN I GO?

Vander campervans may be driven throughout the United States and Canada, but are not allowed to cross the border into Mexico.  They must remain on recognized roads, as they are not off-road vehicles.

IS INSURANCE REQUIRED?

Yes!  Insurance coverage protects your trip and your peace of mind so you can relax and enjoy yourself!  Insurance is offered at three levels: Basic, Essential, and Peace of Mind.  The Essential and Peace of Mind insurance packages include complimentary roadside assistance, the Basic level does not and requires the purchase of roadside assistance separately.  


All authorized drivers must be over 25 years old at the time of booking.  

CAN I INSURE THE RENTAL UNDER MY PERSONAL AUTO INSURANCE POLICY?

No.  Vander requires that direct bookings be insured through our platform.  If you decide to rent through our listings on Outdoorsy or RVshare, coverage must be purchased through their platforms.

WHAT IS THE VANDER CANCELLATION POLICY?

We understand that plans can change at the last minute due to circumstances beyond our control. 

     -  A reservation made more than 14 days prior to departure may be cancelled for a full refund within a 48 hour grace period from the time of booking. 

     -  After the grace period, the reservation deposit will not be refunded if the the renter decides to cancel.  

     -  Cancellation within 7 days of departure will receive a 50 percent refund of the total booking cost (rental nights and add-ons),

     -  Cancellations made on or after the date of departure will not receive a  booking refund. 

     -  Payment for days of insurance not used will be returned.  

     -  Peer-to-peer rental platforms, such as Outdoorsy and RVshare, will refund their platform service fees in the event of a cancellation. 

HOW MANY PEOPLE FIT IN A VANDER?

The Cascade Campers safely and comfortably accommodate up to two human passengers.  There are two seats equipped with safety belts in the front.  The couch in the rear of the van folds out to a comfortable double bed.  The couch/bed should only be used while parked and never while the vehicle is in motion.

The Eurovan models will seat five and sleep four (two in the fold down bed, two on top), but if requested we can adjust the configuration to accommodate up to seven passengers while driving.  These configurations, however, will require compromise on other features, such as storage space and kitchen/cooler amenities.  

MAY I BRING MY PET?

Dogs are welcome!  We love to help people find a way to bring their furry friends along on road trips and camping adventures.  However, because we want to ensure all of our customers rent a pristine van, an additional flat cleaning fee is required to keep the vans immaculate for our next customers.

WHERE DO I PICK UP MY VANDER?

The rental rate includes drop-off and pick up, either at Gravelly Point Park near National Airport, or within walking distance of any operational WMATA Metro station. Other hand-over locations can be requested within 50 miles for a $50 fee, each way.  

HOW DOES VANDER KEEP VANS SAFE DURING THE COVID-19 PANDEMIC?

Between each booking, Vander cleans the vans in accordance with CDC guidelines.  After first cleaning all interior surfaces with a detergent solution to remove any dirt, grime, or contaminants, Vander then wipes down all surfaces with Clorox Disinfecting Wipes (EPA Registration #5813-79), which eliminate the SARS-CoV-2 virus and 99.9% of all viruses and bacteria.  The fresh water tank is disinfected with environmentally-friendly ONE STEP cleanser after every rental.  Linens and blankets are washed at the highest temperature settings, or you can opt out of linens if you prefer to bring your own.

WHAT COMES IN MY VANDER?

Our vans are designed with with all the basics in mind, allowing you to get straight to adventure.  Your van will come with a full tank of gas, a full 5 gallon tank of potable water, a chilled Dometic fridge/freezer, and a GasOne butane stove. 

 

On board your Vander, you'll find:

  • Enamel plates, bowls, mugs, and utensils for two (Cascade Campers) or four (Eurovans)

  • Camp cook set: frying pan, pot with lid and strainer, cutting board, hot pad, and tea kettle.

  • Drinkware:  Glasses and coffee mugs

  • Kitchen Gear:  2 x kitchen knives, French press, spatula, tongs, can opener, tin foil, paper towels, corkscrew and bottle opener, dish soap and sponge, and dish cloth 

  • Kitchen Staples:  sea salt grinder, black pepper grinder, extra virgin olive oil, instant oatmeal, instant coffee, tea, hot cocoa

  • Camp gear:  extra butane cylinder, camp headlamps, marshmallow roasting sticks

  • Bedding: sheets and pillowcases, Kelty camp pillows, Rumpl-style down alternative blankets, Kelty Besty blanket, comforter

  • Or, swap out the sheets and comforter for our sleeping bags.  

WHAT DO I NEED TO BRING?

Of course that's entirely up to you.  Our vans are designed to be simple and convenient, allowing you to focus time and efforts on planning a great adventure.  If you prefer to bring your own bedding or camp gear, that's great!  Just let us know and we will pull these items from your van to free up storage space for you!  

IS THERE A MINIMUM RENTAL PERIOD?

A minimum 3 day booking is required to rent your Vander.  If you prefer to return early, the minimum booking will be charged, but insurance will only be paid for driving days.  

WHAT IF I GET COLD?  IS THE VAN WARM?

The Cascade Campervans are lightly insulated with closed cell foam behind the wood panels.  However, during the colder months, it can still get chilly in the evenings.  Propane heaters are not allowed to be used inside the van, and instead recommend a cold weather sleeping bag and warm blankets.  In the morning, you can reach the key to start the engine and run the heater to get the cabin toasty before crawling out of the sleeping bag.