FAQ

HOW FAR CAN I GO?

As far as you want!  For the Cascade campervans, 250 miles per booked night are included in the rental price; Caravans include 200 miles per night; and the VW Eurovans include 100 miles per night.  For mileage beyond the included amount, there is an additional charge of 50 cents per mile.

For example, a Cascade Camper that is booked for four nights would include 1,000 miles (4 nights x 250 miles per night).  If the customer returns with 1,100 miles on the trip, an additional 100 miles will be purchased for $50.    

WHERE CAN I GO?

Vander campervans may be driven throughout the United States and Canada, but are not allowed to cross the border into Mexico.  They must remain on recognized roads, as they are not off-road vehicles.

IS INSURANCE REQUIRED?

Yes!  Insurance coverage protects your trip and your peace of mind so you can relax and enjoy yourself!  Insurance is offered at three levels: Basic, Essential, and Peace of Mind.  The Essential and Peace of Mind insurance packages include complimentary roadside assistance, the Basic level does not and requires the purchase of roadside assistance separately.  


All authorized drivers must be over 25 years old at the time of booking.  

CAN I INSURE THE RENTAL UNDER MY PERSONAL AUTO INSURANCE POLICY?

No.  Vander requires that direct bookings be insured through our platform.  If you decide to rent through our listings on Outdoorsy or RVshare, coverage must be purchased through those platforms.

WHAT IS THE VANDER CANCELLATION POLICY?

We understand that plans can change at the last minute due to circumstances beyond our control. 

     -  A reservation made more than 14 days prior to departure may be cancelled for a full refund within a 48 hour grace period from the time of booking. 

     -  After the grace period, the reservation deposit will not be refunded if the the renter decides to cancel.  

     -  Cancellation within 7 days of departure will receive a 50 percent refund of the total booking cost (rental nights and add-ons),

     -  Cancellations made on or after the date of departure will not receive a  booking refund. 

     -  Insurance payment will be returned for any unused days.  

     -  For bookings through Outdoorsy and RVshare, refer to their cancellation policies to determine whether platform service fees are eligible for refund.  

HOW MANY PEOPLE FIT IN A VANDER?

The Cascade Campers safely and comfortably accommodate up to two human passengers.  There are two seats equipped with safety belts in the front.  The couch in the rear of the van folds out to a comfortable double bed.  The couch/bed should only be used while parked and never while the vehicle is in motion.

The Caravan campers have 5 seat belts, but can comfortably accommodate four humans and maybe a medium-sized dog.  The lower full-size bed will sleep 2-3, and the Roofnest penthouse can sleep 2.  Kids love to sleep on the roof of a vehicle.  

The Eurovan models will seat five and sleep four to five (2-3 in the fold down bed, 2 on top). 

MAY I BRING MY PET?

Dogs are welcome!  We love to help people find a way to bring their furry friends along on road trips and camping adventures.  However, because we want to ensure all of our customers rent a pristine van, an additional flat cleaning fee is required to keep the vans immaculate for our next customers.

WHERE DO I PICK UP MY VANDER?

The rental rate includes drop-off and pick up, either at Gravelly Point Park near National Airport, or within walking distance of any operational WMATA Metro station. Other hand-over locations can be requested within 35 miles for a $50 fee, each way.  

HOW DOES VANDER KEEP VANS SAFE DURING THE COVID-19 PANDEMIC?

Between each booking, Vander cleans the vans in accordance with CDC guidelines.  After first cleaning all interior surfaces with a detergent solution to remove any dirt, grime, or contaminants, Vander then wipes down all surfaces with Clorox Disinfecting Wipes (EPA Registration #5813-79), which eliminate the SARS-CoV-2 virus and 99.9% of all viruses and bacteria.  The fresh water tank is disinfected with environmentally-friendly ONE STEP cleanser after every rental.  Linens and blankets are washed at the highest temperature settings, or you can opt out of linens if you prefer to bring your own.

WHAT COMES IN MY VANDER?

Our vans are designed with with all the basics in mind, allowing you to get straight to adventure.  Your van will come with a full tank of gas, a full 5 gallon tank of potable water, a chilled Dometic fridge/freezer, and a GasOne butane stove. 

 

On board your Vander, you'll find:

  • Enamel plates, bowls, and utensils for two (Cascade Campers) or four (Caravans and Eurovans)

  • Camp cook set: frying pan, pot with lid and strainer, cutting board, hot pad, and tea kettle.

  • Drinkware:  Glasses and coffee mugs

  • Kitchen Gear:  2 x kitchen knives, French press, spatula, tongs, can opener, tin foil, paper towels, corkscrew and bottle opener, dish soap and sponge, and dish cloth 

  • Kitchen Staples:  sea salt grinder, black pepper grinder, extra virgin olive oil, instant oatmeal, instant coffee, tea, hot cocoa

  • Camp gear:  extra butane cylinder, camp headlamps, marshmallow roasting sticks

  • Bedding: your choice of linens and comforter, or sleeping bags (ask about our Marmot 2-person bags) 

WHAT DO I NEED TO BRING?

Of course that's entirely up to you.  Our vans are designed to be simple and convenient, allowing you to focus time and efforts on planning a great adventure.  If you prefer to bring your own bedding or camp gear, that's great!  Just let us know and we will pull these items from your van to free up storage space for you!  

We do not offer bath towels or washclothes, please pack these items before your trip!

IS THERE A MINIMUM RENTAL PERIOD?

A minimum 3 day booking is required to rent your Vander.  If you prefer to return early, the minimum booking will be charged, but insurance will only be paid for driving days.  

WHAT IF I GET COLD - IS THE VAN WARM?  Or....
WHAT IF I GET HOT - IS THE VAN COOL? 

Compact campervans are all about tradeoffs and compromise.  One of these tradeoffs is climate control versus space, power, and safety.  We have not found a solution that adequately balances these considerations with available climate control technology.  During the colder months, it can get chilly in the evenings.  We do not allow any type of combustion heater inside our vans, and electric heaters are not effective on the 12V system.  Instead, we recommend a cold weather sleeping bag and warm blankets.  We offer an upgrade to 12V electric blankets to help keep our customers warm at night.

During the summer months, it can be muggy if you are camping in areas with high humidity. The key to comfort in the summer is air circulation.  The roof vent fan exhausts stale, warm air and moisture, but does not actually move fan inside the van.  Let us know if you have concerns about temperature, and we can help put together some tailored options to maximize your fresh air flow.