Booking Process
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Reserve Trip
 
48 hour grace period (to change mind and receive refund)
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Reservation deposit
25 percent of reservation total secures trip dates
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Email confirmation & initial instructions
 
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Pre-Trip
 
Payment is non-refundable within 48 hours of departure
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Provide required documentation
Driver licenses or any other required documentation
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Balance payment
Remaining balance payment processed 48 hrs before departure
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Security deposit
Security deposit hold pre-authorized (not charged) 48 hours before departure
 
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Departure
 
2pm-6pm, unless half-day early departure purchased
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Orientation
30-45 minutes
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Rental Documents
Record mileage, fuel, condition and sign documents
 
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Return
 
2pm-6pm, or as coordinated directly
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Confirm return ETA
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Clean up, Remove personal items
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Fill fuel tank
 
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Post-Trip
 
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Reconciliation payment
Additional mileage, tolls, tickets, damages, etc
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Security deposit
Unused security deposit released within 7 days